| | |  | Last Updated: Tuesday, June 19, 2007 |  | | | Casino Employees Should Know ABCs of Gambling Customer Service
- Sunday, 14 May 2006
Martin R. Baird, chief executive officer of Annapolis, a global customer service consulting firm for the gambling industry, has decided to address several issues concerning online gambling customer service, and says that things are not looking that good. Baird believes that teaching gambling venues' employees the ABCs of gambling customer support will benefit the entire industry. "There are numerous words that start with the letter A, the letter B and the letter C that can help casino employees do a better job of taking care of the most important people who walk through their casino's door - the guests."
Baird offers the following explanations for words that can get gambling venues employees back to the basics of great guest service. Advocates, Appreciation, Attention, and Awareness. "These five simple things should be top of mind for casino employees as they go about their day and provide guests with the service they deserve," Baird says.
Believe, Be Prepared and Best. "These little gems will give casinos a leg up on the competition by helping them provide stellar guest service," Baird says. Cha-Ching, Challenge, Communication, Confidence and Consistency. Braid believes that these simple words will mean the world for the employees and will bring a better gambling experience for customers. It's simple to remember the word as they are alphabetically organized, and any gambling venue employee should know them by heart. | |
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