| | |  | Last Updated: Tuesday, June 19, 2007 |  | | | Watchdog Groups Monitor Online Gambling Sites
- Saturday, 3 Jun 2006
Online gambling sites can easily say that Big Brother is watching them. eCogra is the big brother of the online gambling industry, a self-appointed watchdog which monitors online casinos and suggests ways that the industry as a whole can improve. eCogra is an independent organization that hands out certificates of approval to selected online gambling sites that meet the group’s strict levels of honesty and reliability.
Before any online gambling site can receive a certificate by eCogra, they have to agree to undergo a close examination and partial audit by the group. eCogra examines whether the gambling site’s games are random, yet reliable and ensures that payout systems are fair and prompt. The online gambling site’s customer service is also checked out and if any faults are found, ways that the operation can be improved are suggested.
eCogra also offers mediator services. If a player feels that they did not receive what they were promised in regards to payment by an online gambling site, then eCogra will approach the site on the player’s behalf and try and reach a compromised solution accepted by both parties. eCogra tries to ensure that all queries are dealt with in a timely and appropriate manner and that players and online gambling sites have a mutually beneficial experience from their services.
| |
| |
|
